One charge per device. One charge per drive. That's it.
No per-seat fees. No per-feature upsells. Every plan includes all diagnostic tests, all wipe methods, grading, certificates, and offline operation. Re-processing the same device or drive is included within the current monthly billing window.
Enterprise
Custom volumes up to 100,000+ operations per month, dedicated account team, SLA, and contract pricing starting from $0.05 per operation.
How operations work
An operation is used the first time a device or drive is processed. After that, re-processing is free within the current monthly billing window.
1 operation per unique device
The first time a device (identified by its serial number) connects to your organization, one operation is consumed. This covers diagnostics, testing, grading, and reporting. Reconnecting, re-testing, or re-grading the same device costs nothing during the current monthly billing window.
1 operation per unique drive
The first time a physical drive (identified by its serial number) is wiped under your organization, one operation is consumed. Re-wiping the same drive, even 100 times, costs nothing during the current monthly billing window. A device with multiple drives uses one operation per drive.
Real-world examples
Full diagnostic session + wipe the drive
1 device op + 1 drive op
Full diagnostic session + wipe both drives
1 device op + 2 drive ops
Full diagnostic session + wipe all 5 drives
1 device op + 5 drive ops
Run diagnostics again + re-wipe same drive
Already billed device + already billed drive
Compare all features
Every plan includes the core platform. Higher tiers add operational and support features.
| Feature | Starter | Growth | Scale | Pro ITAD |
|---|---|---|---|---|
| Hardware diagnostics & silicon stress | ||||
| Wipe methods (7 total) | ||||
| Cosmetic grading | ||||
| Certificate generation | ||||
| Label printing (4 types) | ||||
| Offline operation | ||||
| Dashboard access | ||||
| Unlimited technicians | ||||
| Unlimited admins | ||||
| Auto software updates | ||||
| Batch reporting | — | |||
| Technician KPIs | — | |||
| Resale readiness scanning | — | |||
| Client device management | — | |||
| Priority support | — | |||
| API access | — | — | ||
| Exportable batch reports | — | — | ||
| Dedicated account manager | — | — | ||
| SLA guarantees | — | — | — | |
| White-glove onboarding | — | — | — |
Included in every plan
No features locked behind paywalls. The full platform from day one.
Diagnostics & Burn-In
Multi-core CPU stress, RAM moving inversions, direct storage I/O, battery health, display, keyboard, and peripheral subsystems.
7 wipe methods
Clear, Purge, and Destroy categories following NIST SP 800-88 Rev 2 & IEEE 2883-2022. Auto-selected per drive.
Cosmetic grading
Defect-based grading across 7 components with 44 defect options. Same device, same grade, every time.
Certificate generation
Wipe certificates with triple verification and separation of duties. Auditor-ready documentation.
Label printing
4 label types with barcodes and QR codes. Three sizes. Print directly to any connected printer.
Offline operation
Full functionality without internet. 24-hour offline pass. Automatic sync when connectivity returns.
Live dashboard
See every device, test, and wipe in real time from any browser. No VPN or special software.
Unlimited users
Add as many technicians and admins as you need. No per-seat charges.
Auto updates
Client software checks every 4 hours and updates automatically. No manual maintenance.
Pricing FAQ
One operation is consumed the first time a unique device connects to your organization (for diagnostics, testing, grading) or the first time a unique drive is wiped. After that first charge, you can re-process the same device or re-wipe the same drive throughout the current monthly billing window at no extra cost.
You are not blocked. Processing continues and overages are billed at your plan's published overage rate. You always know the rate upfront.
No. Every plan includes unlimited technicians and admins. There are no per-seat charges.
Every plan includes complete hardware diagnostics, silicon stress & burn-in routines, all 7 wipe methods, grading, certificates, labels, offline mode, and dashboard access. Higher tiers add operational features like batch reporting, KPIs, API access, and dedicated support.
A set number of days and operations, with full feature access, no credit card required. You can process real devices from day one. If you do not subscribe after the trial, your data is preserved. You just cannot process new devices.
Yes, upgrade or downgrade anytime, and the change applies immediately. An upgrade is charged for the rest of the current period; a downgrade credits the unused time to your next invoice.
Contact us for Enterprise pricing. Custom volumes up to 100,000+ operations per month at contract rates as low as $0.05 per operation. Includes a dedicated account team and custom contract terms.