Know who did what, when, and how well
Every action tied to a specific technician. Automatic performance tracking. Clear separation between who processes devices and who verifies the work. No more guesswork.
PIN-Based Quick Login
In most ITAD operations, there is no reliable way to know who tested what, how long it took, or how thorough the work was. When an audit question comes up, there is no clear answer.
Every technician gets their own unique PIN (4 to 6 digits). Login takes under 2 seconds -- designed for speed on the processing floor. PINs are securely stored and never visible to anyone after creation.
- Each technician gets their own unique PIN
- Login takes under 2 seconds -- designed for speed on the floor
- PINs are never visible to anyone after creation
- Admins can revoke and regenerate PINs instantly
- Every PIN use is tracked -- you know exactly when each technician logged in
Every action is recorded with the technician's identity attached: which devices they tested, how long each test took, what results they got, what grades they assigned and why, and what wipes they performed. This creates a complete "who did what, when" trail for any compliance audit.
Performance KPIs
Performance management should be based on data, not gut feeling. reCore tracks performance automatically so you can set targets, compare, and improve.
| What You Can Track | Why It Matters |
|---|---|
| Total devices processed | See who is handling the most volume |
| Completion rate | Identify incomplete or abandoned sessions |
| Test pass rate | Spot quality issues -- lower pass rate warrants investigation |
| Average time per device | Compare efficiency across the team |
| Daily and weekly counts | Set targets, track trends, identify bottlenecks |
| Per-test breakdown | See which specific tests are failing more for certain technicians |
- See all technicians side by side to compare performance
- Identify which device models take longer to test
- Set performance standards based on real data instead of guesswork
- Identify training needs -- consistently slow on a certain test? May need coaching
Technician Privacy
Each technician only sees their own work. Technician A cannot see Technician B's devices, test results, or performance numbers. Only admins see the full picture.
This keeps things fair and focused. Technicians are not comparing against each other on the floor -- they are focused on their own work. Admins have the full view for management and oversight.
Admin Control and Separation of Duties
In traditional ITAD setups, the same person who wipes a drive can also sign off on the certificate. Auditors flag this as a failure of controls. There is no enforced separation between who performs the work and who verifies it.
reCore enforces clear role separation. Admins handle verification and oversight. Technicians handle device processing. The system physically prevents the same person from performing and verifying their own work.
| Capability | Admin | Technician |
|---|---|---|
| See all devices | Yes | Only their own |
| Run tests and wipes | Yes | Yes |
| Verify certificates | Yes | No |
| Manage technicians | Yes | No |
| Manage clients | Yes | No |
| See all KPIs | Yes | Only their own |
| Generate reports | All | Own devices only |
- Review and approve (or reject) wipe certificates
- Manage technicians -- create accounts, generate PINs, activate or deactivate access
- Full visibility across all devices, technicians, test results, and wipe records
- Create processing batches, assign technicians, track progress
- Register, rename, revoke, and reactivate client applications
- Manage billing -- subscription details, usage tracking, billing history
See it in action
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